How dfcu’s Wenja Amaja brings everyday payments closer through agent banking

What the report says

The Independent Uganda reported on dfcu Bank’s Wenja Amaja campaign, presented in an interview with William Kayongo, the bank’s Head of Enterprise Banking. The initiative is aimed at making everyday banking more accessible by moving selected services closer to customers through agents, merchants, branches, activations and digital channels. According to the interview, the campaign is designed to reduce the inconvenience many Ugandans face when paying bills because of transport costs, queues and time spent traveling to service points.

Kayongo said customers can use dfcu agents to pay for services including electricity, water, television subscriptions and some insurance-related payments. The article also says the bank is extending agent services to certain statutory payments, such as NSSF contributions, so that people can meet obligations without needing a nearby branch. For small businesses and other customers, the pitch is that easier access to these services can help avoid late-payment disruptions and penalties while saving time for core work.

The report also outlines how the agent model works. Approved agents are expected to meet onboarding and compliance requirements, and customers are advised to look for official dfcu signage or use the bank’s website and toll-free lines to confirm legitimacy. Kayongo said dfcu is regulated by the Bank of Uganda and that deposits are protected under Uganda’s deposit insurance framework, within the applicable limit. More broadly, the piece frames agent banking as both a convenience tool for customers and a business opportunity for agents and merchants.