Why your electronic signature is rejected by URSB

What the report says

The Uganda Registration Services Bureau (URSB) has explained why some electronic signatures are being turned away on documents submitted for registration. In a report published by The Independent Uganda, the bureau said users should have their electronic signatures authenticated by an authority before trying to use them, and pointed to the National Information Technology Authority, Uganda (NITA-U) as the main trusted databank for verification.

The clarification came after people complained online and to the bureau about repeated rejection of electronically signed documents. URSB communications specialist Steven Baryevuga said the legal framework exists, including the Electronic Signatures Act, but that Uganda does not yet have the full infrastructure needed to operationalise electronic signatures in every case. He said signatures must be registered, verifiable, secure and encrypted to reduce forgery risks.

The report also cited legal experts, including AF Mpanga, who said many users mistakenly treat scanned images of handwritten signatures as fully valid electronic signatures. The firm noted that Uganda’s rules distinguish between simpler forms of electronic signature and stronger, authenticated versions that are easier to verify in disputes. In general, the article suggests the issue is less about whether electronic signatures are recognized in law and more about whether the right systems and proof mechanisms are in place. It is a practical concern for businesses and individuals submitting documents to regulators in Uganda.