Liberia: LTA Opens Regional Consumer Service Center in Gbarnga

What the report says

The Liberia Telecommunications Authority has opened a regional consumer service center in Gbarnga, Bong County, according to a report by the Liberian Observer carried on AllAfrica. The new office is intended to bring regulatory services closer to residents and businesses outside Monrovia, while also improving consumer protection and oversight of telecommunications providers across Liberia.

The facility is expected to help people report network outages, file complaints, and handle licensing or compliance issues without traveling to the capital. LTA officials said it is part of a broader decentralization effort aimed at expanding the regulator’s presence in rural areas and improving monitoring of service quality and coverage. The report said the center will also support local internet providers, community radio stations, and other operators that previously had to process routine matters in Monrovia.

LTA Board Chairman Clarence Massaquoi said the opening fulfills a decentralization commitment under President Joseph Nyuma Boakai’s administration. He said the center should reduce costs and logistical burdens for local operators and strengthen the authority’s ability to investigate complaints and verify service reports. Commissioner Patrick Honnah described the move as another step in the authority’s regional expansion, noting that a similar center already exists in Grand Bassa County.

The report also quoted Bong County Senator Prince K. Moye, who welcomed the project and urged the LTA to keep pushing for fair competition and better rural coverage. He pointed to communities that still lack reliable mobile service, underscoring why the new center matters for consumer access and digital inclusion.