Left out at the gate: The security guards keeping Uganda’s hospitality alive

What the report says

When most businesses across Uganda recently rolled out the red carpet to celebrate Customer Service Week, a critical group of frontline workers was entirely left out of the conversation. Receptionists, call-centre agents, and restaurant waiters received accolades, while the men and women sitting or standing at the gate were overlooked. Yet, long before a customer […] The post Left out at the gate: The security guards