Government Digitises Public Services with New Online Platforms

What the report says

Uganda has launched two new online government platforms in a push to expand digital public services, according to Nile Post. The systems were introduced by the National Information Technology Authority-Uganda (NITA-U) in partnership with the Uganda Human Rights Commission (UHRC) and the Ministry of Education and Sports. One platform, U-Learn, is aimed at supporting teacher and teacher-educator development, while the other is a UHRC case management system for human rights complaints.

NITA-U said U-Learn is intended to help educators strengthen their skills, including in digital and financial literacy, as schools and training increasingly rely on technology. The UHRC platform is designed to let people submit and follow up on complaints using mobile devices, which could reduce the need to visit the commission in person. UHRC chairperson Justice Mariam Wangadya said the system should improve case handling and make access to justice easier.

State Minister for ICT Joyce Nabbosa Sebugwawo welcomed the move as part of Uganda’s wider digital transformation efforts, while also warning that citizen data must be protected as more services move online. The report noted that internet costs and patchy connectivity remain potential obstacles to access, especially outside urban areas. Nile Post said the initiatives, backed by the World Bank, are meant to make public services more efficient and technology-driven.