CUSTOMER WEEK: Solomon Serwanjja one of 80 recognized by Equity Bank

What the report says

Equity Bank Uganda has recognised 80 customers during Customer Service Week 2026, highlighting loyalty, business growth and community impact under the theme “Going the Extra Mile.” The customers were honoured at a breakfast event in Kampala, with similar celebrations held in the bank’s northern, eastern and western regions, according to The Independent Uganda.

Among those recognised was Solomon Serwanjja, chairman of Bamutakudde Village and chief executive of the African Institute for Investigative Journalism. The article says Serwanjja began banking with Equity as a university student and now has several accounts linked to his work. His recognition was tied not only to that long relationship with the bank, but also to a five-year community development plan in Bamutakudde Village focused on clean water, accountability and raising household incomes.

The publication also profiled other customers, including business owner Alfred Anyoti, to show how banking relationships have supported expansion and access to finance. Equity officials said the event was meant to appreciate customers and reinforce a service culture built on responsiveness and empathy. The bank also acknowledged past service challenges and said it has been investing in technology, support systems and staff training to improve customer experience. The recognition matters because it shows how banks are increasingly linking customer service with broader economic and community outcomes, not just routine transactions.