Amazon just broke one of Apple Wallet’s best recent features - 9to5Mac

What the report says

9to5Mac reports that a change to Amazon’s order-related emails is reducing the usefulness of Apple Wallet’s order tracking for Amazon purchases. According to the July 20, 2026 report by Ryan Christoffel, Amazon emails are no longer consistently showing specific product names and instead may describe purchases in broad categories, such as listing several diaper packs as “3 Drugstore Items.”

The issue matters because Apple Wallet’s order tracking depends on available order information. The feature existed for years but had limited retailer adoption. 9to5Mac says Apple made it more practical in iOS 26 by using AI to identify order details from a user’s email inbox and automatically add purchases to Wallet, removing the need for each retailer to directly support the system.

With Amazon’s emails becoming less specific, Wallet can still surface order information but may not be able to identify what the shipment contains. 9to5Mac characterizes the result as a major downgrade for frequent Amazon shoppers who had been relying on Wallet notifications for clearer delivery updates. The report says the author was not aware of a way to opt out of Amazon’s new email format or restore detailed product descriptions.

The article frames the change as inconvenient beyond Apple Wallet as well, because the order emails themselves become less informative. Amazon’s reason for making the change is not stated in the provided report, and 9to5Mac does not report a response from Amazon or Apple.